Comments on: AT&T U-Verse: Are you listening?

By: John

John — Mon, 16 Aug 2010 20:03:35 +0000

Sounds like I’m not the only one experiencing problems.

By: John Tremul

John Tremul — Mon, 17 Aug 2009 12:27:48 +0000

I’ve had U-verse installed late last year and all I can say is two words to descrive it and its performance…IT SUCKS!!!
I went back to analog phone lines on my two telephones, more reliable and dependable than digital and I still have U-verse on the computers and televisions but not for long! Dealing with AT&T and U-verse is like dealing with two separate companies that are in competition with each other, the U-verse people are out-of-touch with the real world and do not understand what is going on. The U-verse “idea” is great in theory but not in the practical sense.

By: Lana Maslin

Lana Maslin — Sat, 01 Aug 2009 08:05:04 +0000

I have had AT&T U Verse since October 2007. I have had at least 40 AT&T U Verse repair tickets done, so they can come to my home and waist hours & hours of my time to try to fix there instalation mistakes ! They just came out to replace my DVR that stop working and lost all my favorite recordings that I have been collecting for 2 years and to repair U Verse internet that was shutting down ever time I got on the Web and started a project. And if that wasn’t bad enough I was getting electrical shocks every time I touched the AT&T U Verse DVR. My hands,arms and neck had a numbing and tingleing sensation for at least 3 weeks ! ! The Techntion found the conection outside my home was installed incorrectly and causing all the problems. The repair tech gave me the damage 4 way splitter part and printed out a report of all his findings and repairs of AT&T UVerse defective parts and replacement of the DVR. Believe it or not the next day I started having problems again with the TV freezing and the Internet shuting down again ! ! I was on the phone for 2 hour and was transfered to 5 different agents and ending up hanging up on them. AT&T U Verse only cares about passifing you at the time and getting there money ! ! It’s really sad that they don’t care about there customers ! !

By: Andrew Miller

Andrew Miller — Thu, 25 Jun 2009 19:16:13 +0000

Ouch Goran, that sucks. I’ve learned (the hard way, like you) to ask a lot of those questions when switching services.

By: Goran

Goran — Thu, 25 Jun 2009 18:19:54 +0000

So I got U-verse after switching from Comcast. Nobody told me that I nede to have U-Verse Gateway (router) in the room with co-axial cable. So I had to get rid of all my personal network and had to ditch Apple router i just purchased before.
Then I discovered that I can not watch more than 2 HD channels at the time on 2 HD TV. Well the issue is that we have 4 lids and 3 HD TVs. Of course, nobody from ATT told me that at the tim eof the purchase Uverse service.

I called ATT to cancel UVerse and get back to my ATT / Bellsouth DSL Internet service – well just found out that ATT has to disconnect my service and I have to be 14 days without Internet access – apparently it takes ATT 14 days to set up my DSL service again.

Unfortunately – I have no choice – I am going back to Comcast, not because I like it but cause I can not be w/o internet for 2 weeks.

Regarding ATT Uverse picture quality – here is my personal opinion.
- non HD signal – on pair with Comcast maaaaybe slightly better
- HD signal – I might be the un-lucky one since COmcast picture quality was way better.

By: Stephanie

Stephanie — Thu, 19 Mar 2009 21:41:23 +0000

I have been searching the internet for anybody who LIKES U-verse. Can’t find any. Installation is due next week but based on what I am reading – am going to cancel, I guess.