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4 Website Spring Cleaning Tips

April 15th, 2009

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Spring Cleaning

It’s that time of year again. Daffodils are sprouting, trees are budding, and crickets are chirping. Tax day is over. You did remember to pay your taxes, right?

Most people take advantage of the nicer weather to do some spring cleaning around the house. Your website is no different. Chances are after a hectic holiday season and the excitement of a new year, your site has developed a few cobwebs of its own. It’s time to air it out and get it ready for prime selling season.

Here are five simple ways to clean up your website to get it ready for spring.

Prune Dead Links

Prune Dead LinksScan your website for “dead links”. These are links to pages that no longer exist on your site and generally result in a visitor seeing an error page (a “404″ in web-speak). This can cause momentary confusion and a poor user experience.

You can find dead links on your site by looking at the “URL Not Found” report in Google Webmaster Tools. If you haven’t signed up for this service yet, you should do so immediately. Additionally, you (or your webmaster) can check your server logs to see which pages and files on your site are returning 404’s. Eric Lander has a great tutorial on log file analysis. Start there.

Sweep Away Outdated Content

Review all of the content on your website and ask yourself this question on every page:

Does this page help my visitors accomplish their task?

Many websites have old or outdated content that no longer serves the intended purpose. Perhaps it was part of a seasonal promotion or a landing page for a marketing event. Maybe some content been replaced or made obsolete by new pages.

Whatever the reason, take this chance to redirect those old pages to more relevant or timely pages on your site. Use a 301 “permanent” redirect so that search engines transfer the link equity of Page A to Page B. Or, simply freshen up the older content by re-writing or updating the references.

Analytics Check-Up

Abacus

Is your site analytics package configured to track and report on conversions? Check to make sure that your tracking code is properly installed on all of your pages and that your goals are configured correctly to provide the right information in the right format. If you are using Google Analytics, start with the Help Section. If you have a paid analytics provider, look through their documentation for conversion tracking and reporting. Lastly, if you are still relying on basic log file analyzers, consider upgrading to a reporting suite that can at least track conversions.

How about your conversion rates themselves? Is there room for improvement over last year? Are you getting the info you need to make informed decisions? Think through how you want to measure your success this year and in this economy. Do you have all the right pieces in place to get the information you need?

Evaluate Processes and Personnel

Do you have the right people on your SEO team? Is SEO represented during the appropriate touch points in your strategic, creative, development, and launch processes? Check to make sure that your website team is including your optimization plan during their work cycles.

It’s too easy to prioritize SEO out of the tactical implementation of website updates, so use this spring cleaning as an opportunity to re-incorporate the SEO strategy into your daily operations. If you are planning a site redesign or transition to a new domain, a little pre-planning will insure that your transition goes smoothly.

Posted by Andrew Miller | in Conversions, Google Apps, Metrics, SEO | No Comments »

Using Web Analytics? You Don’t Count

April 2nd, 2009

Abacus

Analytics 0.1

One of the most common web analytics mistakes I see people make is self-counting. This means that their analytics package counts visits and pageviews from their own internal traffic. This oversight can result in serious flaws in your metrics. Luckily for you, it can easily be fixed.

If your business relies on accurate measurement of website traffic and conversion metrics, internal traffic could be muddying the waters and making it harder to determine your site’s true performance. How? Consider the following scenarios. How many of these have you done in the past month?

  • Your staff directs customers to your website by visiting the site themselves to copy a page’s URL or piece of content.
  • You regularly visit your own website just to make sure it’s still working.
  • You load your website while talking to customers on the phone so you can look at the same screen they are.

Excluding Internal Traffic in Google Analytics

If you run Google Analytics on your site, you’ll want to set up a filter to exclude traffic from your company’s IP address (or series of IP addresses, known as an “IP Range”). Follow the steps listed on these pages to create a filter and exclude internal traffic data based on your IP range. There is even a handy regular expression builder if you are among the 99.9% of the population that is intimidated by them (myself included!)

Excluding Internal Traffic in Omniture Site Catalyst

If you use a high-end analytics suite such as Omniture Site Catalyst, you might find this blog entry on building segments useful. You can use this feature to create a custom segment for visitors from your IP range and exclude them from your reports.

Although more complex, in my experience this functionality is similar (but superior to) Google Analytics’ custom segments feature.

Now What?

The changes are not retroactive. Only traffic from that moment forward will be filtered. If you just set up your analytics filters to block your internal traffic, you can expect to see your overall web traffic decrease slightly. This may concern some people that focus solely on visit and pageview data.

If so, gently remind them that web analytics are most useful when tracking conversion events, whether that’s a sale, download, newsletter signup, lead, or any other trackable event. Because there’s less overall traffic but presumably the same number of conversions, your conversion rates may even go up!

Posted by Andrew Miller | in Conversions, Metrics | No Comments »

Rationale for Prioritizing SEO in a Site Redesign

January 16th, 2009

A prospective client asked me for a few bullet points to show their VP of Sales why they should spend incremental money on an SEO consultant during their already expensive site redesign. I get that kind of question a lot, but had never formally created or documented a response.

My usual answer is to talk about their search engine referral analytics and compare their traffic volume and conversion data to actual search volume for the keywords that potential customers actually type in to search engines. Demonstrating this opportunity cost and potential ROI is typically enough to convince even the toughest marketer that SEO is a great investment and needs to be included in the site redesign.

However, in this case the client doesn’t have any analytics data so I promised I would follow up with a few high-level thoughts. Here’s what I came up with in just a few short minutes this morning. I’m sure this list could go on for many more pages, but I wanted to keep it simple. What would you add?

  • Opportunity – A new website will generally be “Search Engine Friendly”, meaning the content will be accessible to search engines. A truly “Search Engine Optimized” website will be accessible and highly relevant to the keywords and phrases that customers are actually searching for when looking for the types of products offered on the site.
  • Timing – Incorporating SEO into the site redesign process allows for greater collaboration and faster iterations with the content producers, designers, and developers.
  • Efficiency – The site content and structure can be reviewed at the time it is being developed and reduce or eliminate the need to retroactively update the new site after launch at an incremental cost.
  • Maintaining Equity – The current site has attained a certain level of “credibility” and “authority” with search engines, as measured by the quantity and quality of links pointing to it and the relevance of the content. A new site, when properly transitioned, can build off of the existing site equity. Without a seamless transition, the new site may have to start over with almost no foundation.
  • Scalability – Unlike other marketing channels, SEO is a relatively fixed cost with almost no limit on the potential return on investment because there is no cost per click or cost per impression associated with organic search traffic.
  • Qualified Audience – SEO is intended to capture the audience that has already stated they are looking for your products or services by typing those keywords into a search engine. Unlike traditional advertising models, there is no wasted spend to reach an uninterested audience.

What would you add to this list?

Posted by Andrew Miller | in Ann Arbor, Conversions, Metrics, SEO, YSA | No Comments »

Would You Rather #1

January 9th, 2009

The ThinkerSituation: Would you rather have 10 of your targeted keywords rank at position #10 or 1 keyword ranked at position #1? Leave a comment with your answer. I’ve posted mine below.

Assumptions: All of the keywords in question receive the same search volume and have the same level of competition from other sites.

Via my @RichmondWiki account, I had an interesting twitter conversation with another wiki owner (@purplepopple) about this topic. She posited that the 10 keywords at position #10 weren’t as valuable as the single #1 ranked keyword and questioned why people would spend the time to optimize for higher rankings on keywords other than branded terms.  This was before she knew that I am an SEO consultant by day, RichmondWiki owner on the side.

My Answer: The single #1 ranking is tempting, but I would choose the ten keywords ranked at position #10. Obviously it would depend on the keywords in question, but based on our assumptions I think the 10 rankings are a better bet for these reasons:

  • More diversity: Your eggs are distributed in more than one basket. If you lose your rankings for one of the ten keywords you will still have the other nine to fall back on.
  • Easier to Improve: It’s relatively easy to improve from position #10 to a top 5 ranking. If you could move all ten of your keywords to position #5 or better, all of a sudden your site will be primed to receive more traffic than a single #1 ranking could generate.

So, would you rather have 10 of your targeted keywords rank at position #10 or 1 keyword ranked at position #1?

Posted by Andrew Miller | in Conversions, Metrics, Offbeat, SEO, YSA | 1 Comment »

Adobe Flash SEO Now Possible

July 1st, 2008

As reported on TechCrunch and ZDNet, Adobe has created a standardized format for its Flash development suite that will allow search engines to index dynamically generated content, which was not previously possible. What does this mean for the industry? Frankly, it means that “existing and future” Flash sites will be more accessible to search engine crawlers which will result in many previously invisible websites being indexed and ranked in search results. Google is already incorporating the new capabilities into their search platform, and Yahoo! reportedly still “has some work to do.”

This is good news for designers that prefer Flash for its flexibility and animation capabilities. However, it also opens up a whole new series of questions that will have to be explored and tested by the SEO community:

  • Will this newly indexable content start out with zero site history? As we know, the age of a domain plays a role in calculating its authority and credibility. If a Flash site has been around for years but is just now becoming “visible” to a crawler, can its age be accurately determined?
  • Without a hierarchical markup system, how will crawlers treat text and images of varying importance? For example, in HTML we can use the <h1> and <strong> tags to emphasize particular pieces of content. What is the Flash equivalent, and will those tactics be more or less impactful than their HTML counterparts?
  • How will crawlers treat Flash sites that have a properly optimized HTML framework? As an SEO, I know how to create a crawler-friendly HTML version of Flash content to aid with crawler accessibility. Will Google and Yahoo treat sites with both formats differently or prefer one over the other?
  • Will sites built entire of Flash be treated differently than HTML sites with Flash components? Good SEO and user experience (accessibility) dictate that Flash should not be used to create an entire site, but rather certain interactive elements within it. Will two sites with similar content be treated differently if one is built entirely in Flash and the other is a Flash element wrapped in standard HTML?
  • How will the use of Flash adjust to incorporate deep links? Most purely Flash sites have no unique URLs for each “page” because all of the content exists within one .swf file. Therefore, most inbound links would have to point to the top-level URL, regardless of where the desired content resides within the rich media application. This will help the domain-level rankings but not individual pages.
  • Will Flash designers adapt their use of analytics to properly measure the traffic and conversions from newfound organic search traffic? There is a little extra work required to properly track Flash site usage statistics using traditional site analytics packages. I’m guessing relatively few Flash sites have this capability built in, and even fewer are going to retrofit their sites with action tags.
  • How will non-text digital assets (images, video, audio, etc) be optimized within Flash? Will the same rules apply, and if so, will digital assets embedded in Flash be more, less, or equally weighted compared to their HTML counterparts?

I’m sure this list of questions will grow over time and many smart, talented SEOs and Flash designers will figure out the answers. It’s certainly a game changer for the industry because it expands the playing field significantly. We are now competing against millions of “new” sites that were once thought of as unfortunate victims of emerging SEO best practices.

Posted by Andrew Miller | in Conversions, Metrics, SEM Industry, SEO | No Comments »

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