I knew I was good, but I had no idea I was this good

How is this even possible?
I knew I was good, but I had no idea I was this good

How is this even possible?
Just a quick post from the self-promotion category. A couple of weeks ago I launched a new blog at CallTrackingBlog.com.
To get things started, I’ve begun a 5-part series on creating and optimizing Google AdWords click-to-call ads for mobile devices. I have tons of good content ideas in the hopper so please subscribe to the RSS feed or sign up for the email newsletter to get updates!
The goal is simple: de-mystify phone call tracking for marketers. Nobody is really talking about how to measure phone calls from online sources and most online marketing books and blogs gloss over the subject if they even mention it at all. Even Avinash Kaushik, analytics evangelist for Google and author of Web Analytics 2.0 only devotes 1 page (out of 475!) to the topic.
Given that more than 50% of leads and contacts generated by websites are phone calls, I was amazed that more people are not using and discussing call tracking as a necessary marketing analytics function.
It boils down to 2 things:
If you have a moment, please check out the site and let me know what you think. Want to submit a case study, question or post? Please leave a comment here or contact me.
Today’s thought-provoking nugget:
“Words without numbers are as meaningless as numbers without words – you need the right balance, so that eloquent arguments are backed up by reality as depicted by numbers.”
From Microtrends: The Small Forces Behind Tomorrow’s Big Changes by Mark Penn and E. Kinney Zalesne. (Introduction, p. xix)
Most companies are not sure what kind of ROI to expect from SEO efforts. Some want a guarantee, others trust that the results will come with proper implementation and support from a qualified consultant.
I thought I’d share a quick glimpse into the results I achieved for one of my favorite clients in Ann Arbor in early 2009. We are not talking about huge traffic numbers, but when you sell a niche service in a small market, even a few hundred extra visits a month can be the difference between a good month and a GREAT month!
For those not intimately familiar with Google Analytics, here’s what we’re looking at:
The results speak for themselves:
The results for other clients have been as dramatic (or better in a lot of cases), but this a simple way to measure the success of any SEO effort.
Perhaps even simpler, the client has mentioned he is overwhelmed with new customers and has to hire more help to fill the need. Those are the types of results I like to see!
Note: This is the first in a series of “Free Advice” posts that I will start publishing in response to Twitter requests. Want your SEO or PPC question answered? Ask me on Twitter.
“How much more traffic will I get to my website if I optimize it for keyword X?”
It’s a very common question from prospective clients and was posed by Rick Whittington on Twitter. The answer should help build value for the SEO engagement by demonstrating the potential gains and how to measure them. In this example, we’ll focus on ACME, Inc., a Richmond-based widget reseller with operations throughout Virginia.
Segmentation is the key to deriving value from your website analytics package. In this case, I am talking about segments of keywords related to a particular theme. For ACME, the keyword segments can be defined as:
In your Google Analytics Keywords Report, select only the keywords from each segment. For example, to select only “Virginia” OR “VA” keywords, use the | separator in the Filter Keyword box at the bottom:
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Do this for each segment, noting the total traffic volume and number of unique keywords for non-paid search traffic:

Plot all of your keyword segments on a chart and you’ll end up with something like this:

Now we know how many unique keywords we have and much traffic we are getting from each segment. Hold on to this chart for a minute.
Use the Google AdWords Keyword Tool to calculate rough estimates of search volume for particular keywords. To find it, click on the “Opportunities” tab in AdWords, then “Keyword Tool” in the Tools section on the left.
Type in your keyword segment seed keywords and make a table of the estimate local (U.S.) search volume for Phrase Match to include all combinations of your keywords. DO NOT use Broad Match, it will give you the wrong results for this analysis. You’ll end up with something like this:

Notice the pattern in the search volume data? “widgets” keywords (and many of the most popular variations) are searched more frequently than the same variations of “doo dads”, by anywhere from 25-100%. Example: “virginia widgets” and “virginia doo dads”.
Now, look back at your chart from step 1. ACME’s site is drawing a fair amount of traffic from a wide variety of “widgets”-related keywords but almost no traffic from “doo dads” keywords.
This is certainly not in proportion to the search volume that we KNOW exists for “doo dads” keywords. Hence, a gap in the SEO strategy and an opportunity to optimize the site for “doo dads” keywords (without taking your eye off of the “widgets”) keywords.
Want to be a true analysis ninja and really impress the client? Perform the same analysis but instead of looking at JUST organic search visits in Step 1, substitute conversion rates or conversion counts (leads, sales, revenue, or whatever) by keyword segment and demonstrate a tangible benefit to their business.
Before you say that this analysis doesn’t tell the client exactly how many more visits their site will receive, keep in mind that that is an unknowable number and no legitimate SEO consultant will guarantee particular rankings or traffic volumes. Clients that are only focused on traffic volume are usually focused on the wrong metrics. It’s all about finding the RIGHT traffic, not just the MOST traffic.
It’s not a perfect answer, but it’s an honest, fact-based assessment of how to improve the client’s business by segmenting data and looking for patterns and gaps. That should make any client happy. I know mine are.