Comments on: PissedConsumer.com Removed from Google http://www.yoursearchadvisor.com/blog/pissed-consumer-com-removed-from-google/ Pay Per Click Advertising Management in Richmond, VA Thu, 12 Apr 2012 00:17:58 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Andrew Miller http://www.yoursearchadvisor.com/blog/pissed-consumer-com-removed-from-google/comment-page-1/#comment-120 Andrew Miller Mon, 17 Nov 2008 13:45:10 +0000 http://www.yoursearchadvisor.com/blog/?p=218#comment-120 Agreed. Legitimate complaint sites serve a valuable purpose which is to inform other consumers and the companies that are listed that there might be a problem with the products, service, or information provided. However, once a complaint site crosses the line into extortion by offering to remove or water down complaints for a fee, it loses credibility and objectivity. In an ideal world each complaint site would host the complaint, an explanation/rebuttal from the offending company, and retroactively list any steps taken to resolve the issue(s) to point out that the company either A) made things right, or B) refused to take action. Seems far-fetched, right? Who would expect that the loop could be closed that thoroughly on each complaint? I'm sure it's not for lack of trying. Some sites are trying to do the right thing. The best example of a legitimate complaint site I've found is http://www.getsatisfaction.com. They encourage and facilitate the communication between companies and customers from an unbiased, neutral position. Maybe this will be the way forward, although issues of scale will have to be resolved at some point. Agreed. Legitimate complaint sites serve a valuable purpose which is to inform other consumers and the companies that are listed that there might be a problem with the products, service, or information provided. However, once a complaint site crosses the line into extortion by offering to remove or water down complaints for a fee, it loses credibility and objectivity.

In an ideal world each complaint site would host the complaint, an explanation/rebuttal from the offending company, and retroactively list any steps taken to resolve the issue(s) to point out that the company either A) made things right, or B) refused to take action.

Seems far-fetched, right? Who would expect that the loop could be closed that thoroughly on each complaint? I’m sure it’s not for lack of trying. Some sites are trying to do the right thing. The best example of a legitimate complaint site I’ve found is http://www.getsatisfaction.com. They encourage and facilitate the communication between companies and customers from an unbiased, neutral position. Maybe this will be the way forward, although issues of scale will have to be resolved at some point.

]]> By: Allan http://www.yoursearchadvisor.com/blog/pissed-consumer-com-removed-from-google/comment-page-1/#comment-119 Allan Mon, 17 Nov 2008 02:15:14 +0000 http://www.yoursearchadvisor.com/blog/?p=218#comment-119 I've always thought that the leading consumer complaint site (not going to name here for obvious reasons) was a good service to the world. I especially found the company rebuttals useful because I often don't trust the reviews of pissed off customers who might have woken up on the wrong side of bed. Most have a legitimate gripe but the most vocal and damning complaints usually come from exaggerators. I’ve always thought that the leading consumer complaint site (not going to name here for obvious reasons) was a good service to the world. I especially found the company rebuttals useful because I often don’t trust the reviews of pissed off customers who might have woken up on the wrong side of bed. Most have a legitimate gripe but the most vocal and damning complaints usually come from exaggerators.

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